Terms & Conditions
Acceptance of Terms and Conditions
All consultations and additional services are subject to acceptance by WSL Limited.
Legal Jurisdiction
The legal documents produced by WSL Limited are designed to be suitable for the application of the law in England and Wales. If you live or have assets outside England and Wales then you execute any document purchased using our service entirely at your own risk. We will not normally process refunds for clients who have ignored or chosen not to read our comprehensive advice on the subject.
Force Majeure etc.
The company shall not be liable for failing to perform the contract whether wholly or in parts, if the failure is caused either wholly or partly by any circumstances or circumstances outside the company’s control which shall include any form of industrial action, postal services or acts of war etc.
Client Care & Time Scales
The company is committed to providing a high quality service. The company endeavours to send to you within 28 days of your initial consultation your Will(s) that you have instructed the company to prepare. Where circumstances arise that are outside the company’s control which result in a delay beyond this period the documents will be produced as soon as possible.
The company operates a customer care service of which all our personnel are fully aware. The company maintains a complaints procedure to which any complaint should first be addressed in writing to Customer Services, WSL Limited, Canal Court, 154 High Street, Brentford, TW8 8JA.
Any complaint shall be acknowledged within 7 days of receipt and the circumstances of your complaint will then be investigated and we will write to you with our findings. If you are still not satisfied, you should contact us again and we will arrange for our Managing Director to review your complaint and our original response.
If the matter is not resolved to your satisfaction you may refer it in writing to ‘The Director General, The Society of Will Writers, Ground Floor Chambers, Newland House, The Point, Weaver Road, Lincoln, LN6 3QN. Full details of our complaints procedure can be found at http://www.wsl-ltd.co.uk/complaints-procedure.
Data Protection
Personal information provided to WSL Limited is covered by the General Data Protection Regulation (GDPR). All information that you provide will be treated in the strictest confidence. More information about how we handle your information can be found at https://wsl-ltd.co.uk/privacy
Right Not to Act
The company at its absolute discretion reserves the right to decline to prepare a document or provide a service. In the event we exercise this right you will be informed in writing and a full or partial refund will apply.
Your Right to Cancel After Your Appointment
You have the right to cancel your contract within 14 calendar days of your appointment. We will refund 100% of any extra services ordered in addition to the basic Will, and any document preparation fees. However, should your appointment be concluded we reserve the right to retain £75 in consideration of the cost of the appointment. Any Urgent Will fee paid is non-refundable.
If you wish to cancel your contract you must do so by sending or taking written notice of cancellation to ‘Customer Services Department, WSL Limited, Canal Court, 154 High Street, Brentford, Middlesex, TW8 8JA.